Microsoft Support Contract Pricing

Microsoft Support Contract Pricing: A Comprehensive Guide

If your organization heavily relies on Microsoft technologies, you should consider purchasing a support contract. Microsoft support contracts offer a range of benefits, including access to technical support, product updates, and troubleshooting assistance. However, before you purchase a support contract, it’s important to understand the pricing options available to you.

In this article, we’ll take a deep dive into Microsoft support contract pricing. We’ll explore the different pricing options, factors that affect pricing, and tips for finding the best deal.

Understanding Microsoft Support Contract Pricing

There are several pricing options available for Microsoft support contracts. The two most common options are annual contracts and per-incident contracts.

Annual Contracts

An annual contract is a comprehensive support agreement that covers all aspects of product support for a one-year period. This type of contract provides companies with access to 24/7 technical support, access to the latest product updates, and unlimited technical support incidents.

Per-Incident Contracts

A per-incident contract is a support agreement that covers a single incident or issue. This type of contract provides companies with access to Microsoft’s support team for a specified number of hours or until the issue is resolved.

Factors that Affect Microsoft Support Contract Pricing

Several factors can affect the pricing of Microsoft support contracts. These factors include:

Product – The product that the support contract covers plays a significant role in pricing. Support contracts for enterprise-level products like Microsoft Dynamics 365 and Microsoft PowerApps are generally more expensive than support contracts for smaller products like Microsoft Office.

Level of Support – The level of support that a company requires can also affect pricing. Basic support options, which typically include email and web support, are generally less expensive than comprehensive support options that include phone support and onsite support.

Number of Users – The number of users that a support contract covers can also affect pricing. Contracts that cover a larger number of users are generally more expensive than contracts that cover a smaller number of users.

Tips for Finding the Best Deal

If you’re considering purchasing a Microsoft support contract, there are several tips you can follow to find the best deal:

Compare Prices – Compare the prices of different support contracts to find the best deal. Be sure to consider the level of support, the number of users, and the product that the contract covers when comparing prices.

Negotiate – Contact Microsoft to negotiate the price of a support contract. You may be able to get a better deal by negotiating the terms of the contract.

Consider Bundling – Consider bundling multiple support contracts together to get a better deal. Microsoft offers discounts for companies that purchase multiple support contracts.


Microsoft support contracts offer a range of benefits to organizations that rely on Microsoft technologies. However, before purchasing a support contract, it’s important to understand the pricing options available to you. By considering the factors that affect pricing and following the tips for finding the best deal, you can ensure that you get the most value for your investment.